Shipping
We aim to ship all orders within 3 - 5 working days* Once it’s left us, it’s down to your friendly local postie, but with Royal Mail shipping, it shouldn’t take more than a couple of days (UK)

 

*This does not include BBQ stands which have a few weeks lead time. Please email us to find out lead times for our BBQ stands as it varies between seasons.

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Returns, Refunds & Exchanges

Personalised items cannot be returned or refunded as they are bespoke and unique to you.

We only replace items if they are defective or damaged due to a fault on our part.

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If you change your mind about your purchase (within 14 days of purchase) and wish to make an exchange you can return to us unopened, original condition, resalable products.

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If more than 14 days have passed since your purchase, we cannot offer you an exchange.

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If you need to make an exchange, please message us on our Contact Us page.

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You will be responsible for packaging up your return securely and paying for the return shipping costs. Except in the case of returning faulty items, shipping costs are non-refundable. We cannot guarantee that we will receive your returned item so it’s best to send it Registered Post and to get a tracking number.

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A restocking fee of 20% of the total order will be deducted from the total to be returned.

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Privacy Policy

This page is a detailed overview of our Privacy Policy, and explains why we need to collect information from you and how we use it, whether you are just visiting our website, or using our services. Please review this page carefully and if you have any questions, please send us a message via our Contact Us page and include “PRIVACY” in the subject field.

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At Miguels Cocina, we are 100% committed to keeping your data safe and secure, will only use the data necessary to improve your experience with us, and will never send you spam and give you control over what you wish to receive from us.

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Who We Are

You may contact us via our Contact Us page or by post at:

Miguels Cocina. 149 Norsey View Drive, Billericay, Essex. CM12 0QX

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What We Collect

When using our website, we may collect some information from you automatically. This may include your IP address, your operating system, your browser ID, your browsing activity, and other information about how you interacted with our website. We may collect this information as a part of log files as well as through the use of cookies or other tracking technologies.

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Our use of cookies and other tracking technologies is detailed further below.

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When you sign up for our newsletter, send us an email, use our contact form, refer a friend, communicate with us in any other way, or make a purchase from our website, you are voluntarily providing us with your information. This may include your name, physical address, email address, shipping address, billing address, and phone number. By giving us this information you consent to this information being collected, used, and stored by us in accordance with this Privacy Policy.

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How We Use Your Information

We may use your information in a number of different ways. What we do depends on the information, which can be found in the list below.

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To provide you with the products or services you have purchased from us, and fulfil our contractual obligations to you.

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To manage any questions related to your purchase in the event of any after-sale queries.

 

To contact you regarding any products or contracted services when necessary or reasonable for their implementation.

 

To provide you with marketing messages via email and other third-party advertising channels, for example, social media websites. All third party websites are required to use your personal information in a manner that is consistent with this policy and relevant data protection laws.

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You can stop receiving marketing messages from us at any time. Our newsletter’s all contain a link to unsubscribe or change your preferences.

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Your Rights

You have the right to be informed about how your personal information is being used and to access the personal information we hold about you. We undertake to respect the confidentiality of your data and to guarantee you can exercise your rights. You may exercise your rights of access, rectification, cancellation and opposition by contacting us via miguelscocina@outlook.com and indicating the reason for your request. Please include “PRIVACY” in the subject field. We are happy to help you with any concerns.

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Keeping & Sharing Your Information

We will keep your information for as long as is needed to be able to provide the services you have requested to you, or for as long as is necessary to provide additional support.

If necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after it is no longer needed to provide the services to you.

We do not, and will not, sell any of your personal data to any third party. However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:

• Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies

• Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business

• Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud

• Companies approved by you, such as social media sites

• Companies that retail our products so we can resolve any product complaints, faults or any other product related issues.